Why is My SASSA R370 Approved but No Payment?

Struggling with SASSA R370 Grant Delays? Here’s What You Need to Know

Finding out your SASSA R370 grant has been approved but seeing no payment dates can be frustrating and confusing. Rest assured, you’re not alone—many grant recipients face similar challenges. The good news? These issues are usually caused by identifiable problems, and most have simple solutions.

In this guide, we’ll explore why this happens and provide clear steps to help you resolve the issue.

Why Is My SASSA R370 Grant Approved but Unpaid?

If your grant status says “approved,” but payments are missing, here are the most common reasons:

1. Incorrect or Missing Banking Details
   This is a leading cause of delays. When you apply for the Social Relief of Distress (SRD) grant, accurate bank information is essential. SASSA verifies these details, and errors or incomplete submissions can hold up payments.

SASSA states: “Approved but unpaid applications may result from incomplete bank details, failed bank verifications, or pending verifications from the National Treasury.”

2. Bank Balance Exceeds Limits
   SASSA checks your bank account balance to ensure you meet the grant’s financial eligibility criteria. A higher-than-expected balance or recent large deposits could trigger delays.
3. Outdated Contact Information
   Incorrect or outdated contact details can prevent SASSA from reaching you regarding updates or issues with your application.
4. Additional Verification Needed
   SASSA sometimes requires extra documentation or confirmation to process your payment, leading to delays.
5. Overwhelming Workload
   With millions of recipients, SASSA must verify applications monthly. Even approved grants may experience delays due to the sheer volume of work.
6. Technical Errors
   Occasionally, technical glitches in SASSA’s system can hold up payments. These are typically resolved automatically.

How to Fix “Approved but No Payment” Issues?

Here are actionable steps to resolve delays and get your R370 grant payments on track:

1. Update Banking Details

Ensure your bank account details are correct:

• Log in to the SASSA portal at https://services.sassa.gov.za.
• Check or update your banking information.
• If using cash send, switch to a personal bank account for faster processing.

Tip: The bank account must be in your name to avoid rejections.

Allow up to 7 days for updates to take effect and recheck your status.

2. Check Your Bank Balance

Review your account balance to confirm it meets SASSA’s eligibility criteria. If recent deposits skew your financial profile, contact SASSA and explain the situation.

3. Verify Contact Information

Incorrect contact details can delay important notifications. To update:

• Log in to your SASSA account.
• Review and update your phone number and email address.
  Changes take up to a week to process.

Changes take up to a week to process. Use 370 status check at https://370statuscheck.web.za to monitor updates.

4. Contact SASSA for Assistance

If issues persist, reach out to SASSA directly:

• Call: 0800 60 10 11 (toll-free)
• WhatsApp: 082 046 8553
• Visit: Your nearest SASSA office with your ID.

Request a specific explanation for the delay and ask when payments will resume.

What Changed with the R370 Grant Increase?

In April 2024, the SRD grant amount increased from R350 to R370 to address rising living costs. While this was welcome news for recipients, the eligibility criteria and application process remain unchanged.

Tips for Avoiding Future Payment Delays

• Monitor Your Status: Regularly check your status at https://370statuscheck.web.za.
• Keep Details Updated: Inform SASSA immediately of changes to your banking info, contact details, or financial circumstances.
• Follow SASSA Updates: Stay informed by following their official channels.
• Know Your Rights: Familiarize yourself with SASSA policies to understand your entitlements.

FAQs About SASSA R370 Grant Delays

Q: How long should I wait before taking action?

If 14 days have passed since approval with no payment, start addressing the issue using the steps above.

Q: Can SASSA cancel my grant without notice?

Rarely. However, payments may pause if fraud is suspected or your circumstances change significantly.

Q: How do I change my payment method?

Update your payment preferences via the SASSA portal. Changes take up to 7 days.

Q: Can technical issues delay payments?

Yes, but these glitches are often resolved quickly.

Conclusion

The SASSA R370 grant is a vital lifeline for many South Africans. If your payments are delayed despite being approved, follow these steps to address the issue. With patience and persistence, you can resolve most payment problems and access the support you deserve.